Return & Refund Policy
Every artwork and product from Mimi Bondi | Living Colour is created or chosen with great care — and I want you to feel completely happy with your purchase!
If something’s not quite right, I’m here to help 💛
Change-of-Mind Returns
If your order arrives and it just doesn’t feel right for you, please contact me within 5 days of receiving it via the contact form so I can guide you through the next steps.
Once approved, you will need to return the item within 5 business days. Please reuse the original packaging if possible, or use professional packaging to ensure it arrives safely. All returns must be sent via a trackable shipping service, and I strongly recommend adding insurance to cover any damage or loss in transit.
Please note: I’m unable to offer a refund if the item arrives damaged due to inadequate packaging or carrier mishandling without insurance.
Refunds are usually processed within 1 business day of receiving and inspecting the return, provided it’s in the same condition it was sent.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. I’m unable to accept returns of candles, diffusers, or sprays that have been lit, opened, or used.
Shipping Insurance
All orders are packed with great care, but shipping insurance is not included by default, even if your order includes free or flat-rate shipping.
If you would like extra peace of mind — especially for original artworks or large orders — please tick the insurance box at checkout.
Without insurance, I cannot be held responsible for parcels lost or damaged in transit, as carriers do not allow claims for uninsured items.
Once your parcel has been delivered to the address provided and confirmed by the carrier, responsibility for the parcel passes to the buyer. Please ensure your delivery location is safe and secure.
Refund Amounts
If you paid for shipping, your refund will be the full amount minus the original shipping cost.
If your order included free shipping, your refund will be the full amount minus 20% to help cover packaging, materials and freight charges incurred for your original order.
Return shipping is the buyer’s responsibility unless the item is damaged or faulty.
Damaged or Faulty Items
If something arrives damaged or faulty, please contact me within 5 business days of delivery with your order number and clear photos of the issue.
In most cases, I’ll offer a full refund or replacement, including:
- the cost of the item,
- the original shipping fee (if paid), and
- any approved return postage (reimbursed once the parcel is received).
If you choose a replacement, it will be sent at no additional shipping cost.
Please note that minor variations are normal in handcrafted items and do not qualify as faults. This includes small differences in colour, texture, finish or pattern — these are part of the charm of handmade creations.
Colours may vary slightly between screens or under different lighting conditions and do not qualify for a return or refund.
Custom or Personalised Orders
All custom artworks, commissioned pieces, and personalised products are final sale and non-refundable, unless damaged on arrival.
Non-returnable Items
- Opened or used home fragrance products (candles, diffusers, room sprays) for hygiene and safety reasons.
- Digital products such as collage papers, printable resources, templates and other downloadable files, once access has been delivered.
- Workshop registrations once access to materials or recordings has been granted.
Digital items and workshops are non-refundable because they are delivered instantly and cannot be returned in the same way as physical goods. This protects the integrity of the content and ensures fairness for all customers.
If you experience any technical issues accessing your digital files or workshop content, please get in touch — I’m always happy to help.
Australian Consumer Law
This policy aligns with Australian Consumer Law, which guarantees your right to a refund or replacement if an item is faulty, damaged, or not as described.
