Return & Refund Policy

Every artwork and product at Mimi Bondi is created or chosen with great care – and I want you to feel confident and excited about your purchase! If something’s not quite right, I’m here to help.

Artwork Returns

If you receive your artwork and it doesn’t feel quite right for your space, you’re welcome to return it. Please get in touch within 5 days of delivery via the contact form.

You will need to ship the artwork back within 3 days of your return being approved. To protect the piece, please reuse the original packaging if possible or use professional packaging. All returns must be sent via a trackable shipping service (insurance is highly recommended in the unlikely event it gets damaged or lost).

Refunds will be issued within 24 hours of receiving the artwork back, provided it’s in the same condition it was sent in.

Shipping Insurance

All orders are shipped with great care and protective packaging. However, shipping insurance is not included by default, even if you selected free or flat-rate shipping.

If you’d like to add insurance to cover loss or damage in transit, simply mention this when placing your order (or contact me directly) and I’ll provide a quote based on your location and order value. It’s a small extra cost that gives peace of mind — especially for original artworks or large orders.

Without insurance, I can’t be held responsible for parcels lost or damaged in transit once they leave my studio.

Shipping Costs & Refunds

  • If you paid for shipping, your refund will be the full amount minus the original shipping cost.

  • If your order included free shipping, the refund will be the full amount minus 25% to help cover the original packaging and shipping costs I have already paid.

Please note: return shipping costs are the buyer’s responsibility.

Damaged or Faulty Items

If something arrives damaged or faulty, please contact me within 7 days of delivery with your order number and clear photos of the issue. I’ll do my best to make it right!

In most cases, I will offer a refund for the damaged item. If you’d prefer a replacement, I’m happy to provide one — but please note that additional shipping charges may apply (especially for orders that originally qualified for free shipping). I’ll always let you know what options are available before proceeding.

Custom Orders

All custom or personalised orders (including commissions) are final and non-refundable unless damaged on arrival.

Product Notes & Transparency

  • All prices are in Australian Dollars (AUD). Click here to convert to your currency.

  • Images on my site are intentionally low resolution to protect my work. If you’d like more photos or a video before purchasing, just reach out!

  • Mockup images are for illustration only and may not reflect the exact product size or scale.

  • Paper artworks are created on high-quality thick art paper, ready for you to frame. Framing available on request – please contact me before purchasing.

  • Canvas artworks are painted on professional artist-grade canvas (38mm deep), wired and ready to hang.

  • Art panel pieces are rigid and can be displayed freestanding or hung easily – no hardware needed.

  • Every original artwork comes with a Certificate of Authenticity.

Questions?

If you have any questions at all, don’t hesitate to contact me before placing your order. I’m a real human and I’ll always reply as soon as I can. If you don’t hear back within 24 hours, it means your message didn’t come through – please try again or reach out via social media.

I’ll always do my best to make your experience with me as smooth and joyful as possible 💛

With love,

Mimi x

Let me know if you’d like a shorter version for product inserts, or if you want to turn this into a downloadable PDF or printable thank-you card.